Polycom^® Hospitality Solutions

Unified Communications

Hospitality companies are looking for ways to enhance communications company-wide and video and voice solutions are playing a critical role in their unified communications (UC) strategies. The Polycom Open Communication Network enables Polycom and its partners, including Microsoft, Avaya, IBM, BroadSoft, Juniper, HP, Siemens and others, to deliver best-of-breed, UC solutions to the hospitality industry while ensuring customer flexibility and investment protection.

Polycom CX Product Family – Polycom CX family of telephone devices are designed specifically for use with Microsoft® Office Communications Server 2007 environments.

Polycom CX5000 – The Polycom CX5000 unified conference station is optimized for use with Microsoft® Office Live Meeting 2007 and Microsoft® Office Communications Server 2007.

Polycom Voice Solutions – Polycom voice solutions (desktop, VoIP, wireless) are ideal for a number of hospitality applications. Wireless phone users can now stay in touch throughout a hotel or resort with easy access to key resources and information. Push-to-talk features also allow real-time wireless communications. IP telephony allows high quality, reliable communications between remote locations at a fraction of the cost of traditional analog lines.

Polycom Telepresence Solutions – Polycom's complete portfolio of high definition telepresence solutions ranging from personal telepresence solutions to immersive telepresence solutions are ideal for a number of hospitality applications including in-hotel remote concierge/kiosk applications, supply/vendor management and other solutions that help build customer satisfaction and customer loyalty.

Polycom Professional and Support Services – Offers expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Company/Property-wide Connectivity

In any hospitality environment, effective communications are imperative across the company, not just at the property level. Whether the use of video conferencing is needed for training or room rentals in business centers, or wireless telephones are required for employee communications, Polycom's collaborative solutions provide crystal clear, real-time communication at both the corporate and the property level.

Polycom Voice Solutions – Polycom voice solutions (desktop, VoIP, wireless) are ideal for a number of hospitality applications. Wireless phone users can now stay in touch throughout a hotel or resort with easy access to key resources and information. Push-to-talk features also allow real-time wireless communications. IP telephony allows high quality, reliable communications between remote locations at a fraction of the cost of traditional analog lines.

Polycom Telepresence Solutions – Polycom's complete portfolio of high definition telepresence solutions ranging from personal telepresence solutions to immersive telepresence solutions are ideal for a number of hospitality applications including in-hotel remote concierge/kiosk applications, supply/vendor management and other solutions that help build customer satisfaction and customer loyalty.

Polycom Professional and Support Services – Offers expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Guest Service

Achieving high scores on guest satisfaction surveys is crucial to the success of a hotel or casino. Polycom provides the solutions that help hospitality companies deliver the highest level of service and ultimately increase the bottom line. Polycom offers video and voice conferencing solutions for meetings, wireless communications for staff, and customer service kiosks for concierge assistance.

Polycom Telepresence Solutions – Polycom's complete portfolio of high definition telepresence solutions ranging from personal telepresence solutions to immersive telepresence solutions are ideal for a number of hospitality applications including in-store remote expert/kiosk applications and other solutions that help build customer satisfaction and customer loyalty. The Polycom® HDX® products, for example, can be used in kiosk mode as a video concierge to improve customer response to inquiries anywhere on the hotel grounds.

Polycom Voice Solutions – A kiosk can be based on video or it can voice-based. Polycom voice solutions (desktop, VoIP, wireless) are ideal for providing customers with audio connectivity to customer service agents, product experts or other store personnel. The Polycom VVX™ 1500D business media phone, for example, combines both audio and video into a compact phone that can be easily installed in guest rooms or throughout the property.

Polycom Professional and Support Services – Offer expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Employee Training and Distance Learning

With high staff turnover (as much as 40 percent in some instances) and widespread, often global, operations, training is a major challenge in the hospitality industry. Companies often have a dedicated training team responsible for regularly visiting individual properties and conducting training sessions. With video conferencing solutions and recording functionality, employees in multiple properties can simultaneously receive the highest quality distance learning training on your latest processes, policies, or procedures.

Polycom Telepresence Solutions – Polycom's complete portfolio of high definition (HD) telepresence solutions, ranging from desktop to room to fully immersive telepresence solutions are ideal for training hotel employees on a widespread scale. Courses can be provided live via direct connections or video streams. Sessions can also be recorded for on-demand viewing.

Polycom Professional and Support Services – Offers expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Mobility Solutions

Polycom wireless telephones allow staff to communicate in real time from anywhere on the hotel grounds. Polycom offers the most durable, feature-rich, and cost-effective wireless telephone solutions to streamline communications across your property—from the front desk and concierge to catering and housekeeping.

Polycom Wi-Fi Communications – Polycom SpectraLink® wireless telephones allow users to stay in touch while moving throughout the hotel grounds—even in environments covering millions of square feet, with multiple buildings and with environmentally challenging coverage areas. Polycom offers the most durable, feature-rich, and cost-effective wireless telephony solutions for hospitality applications, dramatically streamlining communication.

Polycom DECT Communications – Polycom KIRK® wireless telephones are designed and developed with the demanding user in mind. With focus on functionality, design, and quality we continuously aim to make better handsets. KIRK handsets are built on the international DECT standard and ideal for hospitality environments.

Application Solutions Support – By integrating custom applications with your Polycom wireless telephone system, you can take advantage of real-time messaging, process monitoring and issue resolution, to increase user mobility, decrease downtime and enable instant response.

Polycom Professional and Support Services – Offers expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.