Timely communication is one way retailers can increase employee productivity, improve store operations and increase customer satisfaction. Polycom collaborative video conferencing solutions within and between retail branch locations can facilitate inventory checks, remote support, remote team meetings, last minute specials and new incentive programs. Headquarters can benefit too through better, faster access to sales reports, employee information, and remote expertise.
Polycom Retail Solutions
Faster response to market demands and higher level customer service
Retailers need to continuously engage and maintain customers. Customer service is often a key differentiator, as is the ability to respond quickly to market trends. Polycom provides the solutions that enable real-time collaboration between stores, suppliers, warehouses, buyers, and sales teams, which ultimately leads to better customer service and supply management.
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Store Connectivity
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Store/Central Supply Management
Higher profitability is often a result of better inventory management, as well as more accurate supply and demand forecasting. Polycom real-time collaboration enables better forecasting, more timely inventory checks and balances, accurate tracking of shipping status and orders, and appropriate procurement. The result? Faster response to market and customer demands.
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Customer Service Kiosk
In retail today, companies with the most personal customer service programs often attract and retain market share. Polycom collaborative solutions help bring retail services, support and remote product expertise closer to the consumer with interactive kiosks. They can be used for retail functions within and between stores including price lookups, inventory control, product details, multi-language support, technical support and answers to commonly asked questions.
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Mobility Solutions
Polycom's SpectraLink Wireless Telephone Systems help retail employees perform their jobs faster and more effectively from anywhere within the store. Polycom's advanced technology goes beyond the capabilities of paging systems, cordless telephones, two-way radios, and cellular products, while providing high-quality yet cost-effective communications.