Polycom^® Customer Service Solutions

Telephony-based Customer Service

Polycom voice solutions help bring services, support, and remote expertise closer to the consumer. Wireless telephony can be used for communication within and between locations and employees, including price lookups, inventory control, product details, multilingual support, technical support, and answers to commonly asked questions. When coupled with alarm notification systems and location-based software, customers have access to the right resource wherever they may be on the property. This results in faster response times and improved customer satisfaction levels. Voice over IP solutions can also be used for inter- and intra-company calling at a fraction of the cost of toll-based analog lines.

Polycom Wi-Fi Communications – Polycom SpectraLink wireless telephones allow users to stay in touch while moving throughout the facility, regardless of size, number of buildings, or challenging coverage areas. Polycom offers the most durable, feature-rich, and cost-effective wireless telephony solutions for customer service application, dramatically streamlining communication.

Polycom DECT Communications – Polycom KIRK wireless telephones are designed and developed with the demanding user in mind. With focus on functionality, design, and quality we continuously aim at making better handsets. KIRK handsets are built on the international DECT standard and ideal for manufacturing environments.

Application Solutions Support – By integrating custom applications with your Polycom wireless telephone system, you can take advantage of real-time messaging, process monitoring and issue resolution, to increase user mobility, decrease downtime and enable instant response.

Polycom Voice Desktop Solutions – Polycom delivers the right endpoints and applications for crisp, clear communication when providing service to your customer base.

Polycom Professional and Support Services offer expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Video-based Customer Service

Video conferencing can be key to streamlining a number of customer service processes. For technical support teams, products can be visually inspected remotely (without shipping a product or traveling to a customer location). Furthermore, repair or installation steps can be explained visually. Installers can use mobile video, for example, to talk to remote service technicians, who can demonstrate a product installation or repair. Training of technicians or contractors can be done in a cost-effective, interactive manner with video. In addition, customer service kiosks can be used to bring remote experts or customer service agents directly into the point of sale or point of service. For example, in the event that a store clerk in a retail store is unavailable or instead of having a dedicated product specialist at every store, customers can have live video conversations with a remote expert regarding product information, design consulting, or other services. Experts who speak multiple languages can also be reached to provide further personalized services.

Polycom Telepresence Solutions – Polycom offers the broadest portfolio of high definition telepresence solutions—ranging from personal to fully immersive telepresence—that are ideal for numerous customer service applications, expediting customer care, and increasing overall satisfaction.

Polycom Conferencing Infrastructure Solutions – Respond to your customers faster, troubleshoot more effectively, and maximize your coverage, with the industry's most advanced, scalable multiparty conferencing solutions. Designed to increase user adoption of video collaboration tools and maximize ROI, Polycom conference platforms deliver unmatched performance, flexible resource optimization, and high-quality user experiences to all parts of your organization.

Polycom Business Media Phones – Polycom business media phones offer one-touch video and a life-like meeting experience directly from the desktop.

Polycom Arena Partner Solutions – In the Frontline Communicator, Polycom's ARENA Partner, Audisoft, provides a unique, mobile video codec that allows field operatives to wirelessly communicate with remote experts, ensuring swift issue resolution.

Polycom Professional and Support Services offer expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Video-conferencing Kiosk

A unique implementation of video conferencing is the video-conferencing-enabled customer service kiosk. The retail or hotel “video concierge” application provides customers with information through face-to-face, interactive communication with remote personnel. Typically integrated into a call center application, these kiosks enable remote experts to provide local services to customers. For example, in the event that a store clerk or hotel clerk is unavailable or instead of having a dedicated product specialist at every location, customers can have live video conversations with a remote expert regarding product information, reservations, design consulting, or other services. Experts who speak multiple languages can also be reached to provide further personalized services. As a further benefit, video kiosks can display digital signage on their screens when not in use, thereby providing additional advertising and marketing opportunities for a retail store and its suppliers.

Polycom Telepresence Solutions – Polycom offers the broadest portfolio of high definition telepresence solutions—ranging from personal to fully immersive telepresence—that are ideal for numerous customer service applications, expediting customer care, and increasing overall satisfaction.

Polycom Conferencing Infrastructure Solutions – Respond to your customers faster, troubleshoot more effectively, and maximize your coverage, with the industry’s most advanced, scalable multiparty conferencing solutions. Designed to increase user adoption of video collaboration tools and maximize ROI, Polycom conference platforms deliver unmatched performance, flexible resource optimization, and high-quality user experiences to all parts of your organization.

Polycom Business Media Phones – Polycom business media phones offer one-touch video and a life-like meeting experience directly from the desktop.

Polycom Arena Partner Solutions – Polycom ARENA Partner, Latin Telecom's TelepresenceKiosk transforms the way organizations interact with customers in retail and public spaces.

Polycom Professional and Support Services offer expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.