Managed or Hosted Solutions

Conferencing and IP Telephony solutions can be customer premise based and managed by the service provider or hosted completely by the service provider. These offerings leverage the service provider’s skills and services in areas such as design, implementation, configuration, maintenance, monitoring, network access and routing while enabling the enterprise and the SMB to focus on its core business.

Typical managed offerings, driven by security and control concerns, include the video endpoints, voice phones and infrastructure products. The MCUs and video firewalls are deployed in the customer premise while managed remotely by the service provider.

Hosted solutions are primarily driven by business concerns of limited resources and apprehensiveness about running a reliable service. In this environment, conferencing and IP endpoints are deployed on customer premise while the infrastructure, such as the MCUs and call control servers, is hosted in the service provider network. The hosted infrastructure can be either shared amongst several customers or dedicated to a specific customer.

Polycom IP Media Servers are designed to support service provider grade needs of high availability, scale and reliability. These SIP based IP media servers, in conjunction with conferencing application servers such as ReadiVoice, can be used to customized and create differentiated services for large scale audio and video conferencing and collaboration.

As a Service Provider, your customers that are seeking a hosted solution require robust communication capabilities at a small business price. These businesses can appear bigger and more professional to their customers by leveraging advanced communications options from Polycom.

The Polycom RealPresence Experience High Definition offers unprecedented high-definition video in a cinematic view, extraordinary StereoSurround™ audio and high resolution content in a truly immersive environment that will provide the ultimate meeting experience for anyone in any organization, linking sites across the globe.

Polycom video solutions deliver powerful, high definition visual communication experiences across desktops, meeting rooms, lecture halls, immersive environments, and more. Organizations utilize our integrated portfolio of standards-based offerings to increase efficiency, extend knowledge and accelerate decision-making across departments and geographies and users such as Executives, work groups and remote workers.

Whether it's a managed or hosted solution, your customer expects excellence in the performance of your services. Polycom Global Services leverages unsurpassed expertise in voice, video, and data to ensure the integrity of your conferencing environment. Service Providers benefit by the Polycom Support and Professional Services portfolio to assist in the planning, designing, implementation, and management of your conferencing solution.

As an industry leader, Polycom supports and participates in Conferencing Service Provider events such as Telespan’s Annual Workshop and the Wainhouse CSP Summit. For other events, please see our event calendar.